Brand Client Success Manager

KickCharge Creative LLC; Washington (NJ); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental & vision coverage

401(k) with company match

Paid time off

Summer Fridays

Dunkin Donut Days

Pizza Thursdays

Descrizione del lavoro

KickCharge Creative is seeking a Brand Client Success Manager to own client relationships and oversee print and design projects, ensuring on-brand delivery and client advocacy.

You will coordinate timelines, budgets, and team resources, measure success, and contribute ideas to grow existing accounts. This role requires strong communication and a collaborative mindset within a fast-paced marketing agency.

Competenze

• 1–2 years in customer service, account management or project coordination.
• Excellent written and verbal communication, incl. handling difficult conversations.
• Strong critical thinking, sound judgment and prioritization skills.
• Collaborative, team-oriented approach with a growth mindset.

Mansioni

• Build trusted client relationships and advocate for client best interests.
• Serve as the primary project manager for print and design work, meeting deadlines.
• Communicate project goals and ensure accurate relay to internal teams.
• Monitor quality and close gaps between deliverables and expectations.
• Develop timelines, coordinate resources and manage budgets.
• Identify growth opportunities and contribute to account expansion.

Conoscenze

Client Relationships

Client Communication

Project Oversight

Goal Alignment

Quality Assurance

Timelines & Resource Coordination

Problem Solving

Budget Management

Organization & Documentation

Retention & Growth

Administrative Tasks

Formazione

Bachelor's Degree

Descrizione del lavoro

The Brand Client Success Manager is a key position that drives client retention and long-term revenue growth for KickCharge Creative. As the primary point of contact for clients, this role oversees a wide range of print and design projects while balancing genuine client advocacy with our team’s expertise and company standards. The Client Success Manager is a strategic partner who builds trusted relationships, anticipates client needs and follows through with excellence on every project.

Beyond day-to-day project management, this role contributes directly to agency growth by strengthening existing accounts and bringing forward ideas that improve client outcomes. Because client relationships are the foundation of our business, we’re looking for someone who wants to perform at the top of the industry.

Key Job Requirements

• Client Relationships. Build relationships clients trust through regular, meaningful engagement, guidance on best practices and genuine advocacy for their best interests.
• Client Communication. Respond to clients promptly, choosing the method that best serves each situation, whether that is a phone call, a text or a project platform message, and communicate with the confidence of a trusted partner invested in the legacy of their brand.
• Project Oversight. Serve as the primary project manager for print and design projects, monitoring deadlines and deliverables to catch risks before they affect the client or the timeline.
• Goal Alignment. Discuss project goals directly with clients and ask questions until the goal and its downstream effects are fully understood, so details can be relayed to the internal team accurately and completely.
• Quality Assurance. Identify when a deliverable falls short of quality standards, project specifications or client expectations, and work with internal teams to close the gap.
• Timelines and Resource Coordination. Develop and maintain project timelines, collaborating with internal teams, external vendors and management to meet deadlines and milestones, allocate resources efficiently and optimize project workflows.
• Problem Solving. Proactively identify challenges throughout the project lifecycle and bring forward effective solutions that lead to successful project outcomes. When a client request isn’t in their best interest, think through the reasoning and recommend an alternative that still supports their goals.
• Budget Management. Manage project budgets to ensure cost-effectiveness and adherence to financial constraints, reviewing budget adherence regularly and flagging risk before costs exceed the approved scope.
• Organization and Documentation. Keep every project organized, current and clearly documented from start to finish. Projects serve as official company records as well as project management tools, so accurate organization ensures anyone on the team can pick up an account without confusion and that the agency has a reliable history of every client’s work.
• Retention and Growth. Review accounts regularly to strengthen client retention and identify growth opportunities, and contribute to team growth goals with recommendations that are strategic and genuinely add value for the client. Collaborate with the sales and marketing team as needed to achieve company revenue goals.
• Administrative Tasks. Handle day-to-day administrative tasks related to client accounts to keep operations running smoothly.

Qualifications

• 1 to 2 years of experience in customer service, account management or project coordination
• Excellent written and verbal communication skills, including confidence handling difficult conversations by phone
• Strong critical thinking and sound judgment, with the ability to weigh options carefully and make thoughtful, well-reasoned decisions
• Flexibility to adapt to changing project needs and the ability to prioritize multiple tasks effectively
• A collaborative, team-oriented approach and a growth mindset that welcomes constructive feedback
• Strong organizational skills and attention to detail
• Working knowledge of marketing and branding principles
• Basic understanding of marketing and branding
• Bachelor’s Degree is a plus: Preferably in Marketing, Communications, Business Administration, or a related field

What We Offer

• Our culture is laid-back, yet professional. We work hard, churning out a lot of projects, but we also have fun and celebrate wins. We provide our team with the latest technology, tools and resources.
• KickCharge team members enjoy a competitive salary, holidays, 401(k) plan (with a company match), health, dental, and vision coverage, PTO and summer Fridays, weekly company-paid Dunkin Donut Days and Pizza Thursdays.

About KickCharge Creative

KickCharge Creative is a full-service marketing agency that has served small businesses nationwide for over two decades. From branding and print marketing materials to website design, and digital marketing, we do it all. We’ve won more than 200 awards and helped build over 3,000 small business brands. We are a growing team of small business branding and marketing experts. Our newest colleague will share our passion for helping our clients build their brands and market their products and services.

Our CORE VALUES power our team and this candidate must embody these values every day!

• Positive & Energetic. We’re plugged in. We approach every task with a can-do attitude and maximum energy. Our team of proud brand gladiators cares about our clients’ successes and is truly invested in each business that entrusts us with its branding and marketing. Our goal is to treat our clients and each other with kindness and honesty as we work passionately toward providing strategic solutions and completing each and every task. We get excited about the opportunity to help a business propel its brand and its business forward. We greet each new challenge with enthusiasm and determination—and it’s infectious.
• Organized & Conscientious. It’s essential to our success that we are organized and conscientious. Because we care so much about the quality of the work we produce for our clients, we are thorough and we pay attention to the details. We are careful about pixel-perfect alignment, proper grammar and clean coding. Quality is one of our key competitive advantages, so we take these things seriously. Being organized means knowing our clients well and staying on top of our projects. We communicate clearly and specifically and in a timely manner—with each other, our clients and our vendor partners.
• Committed & Accountable. As a team, we remain committed to having our clients’ backs, as well as each other’s backs. This commitment requires hard work and accountability. Being accountable means being on time, on budget and adhering to the highest quality on a consistent basis. This ensures our clients are happy with our work and value our partnership with them.
• Talented & Creative. Our work stands out because what we produce is distinctive and unique. We take calculated risks and make bold decisions. We understand there is always room for us to grow and expand. We are committed to delivering products that benefit our clients and our team. We embrace each day as a new challenge and the next opportunity to do even greater work.
• Trustworthy & Honest. The foundation for a successful work environment is open and honest communication. This means being honest with work colleagues—and clients. Honesty is appreciated, respect is earned, trust is gained and loyalty is returned. These values are the basis of excellence in our work.
• Team-Oriented & Collaborative. We’re all about collaboration. No one person is responsible for our success. We celebrate our achievements in the same way they were made—as a team. We also consider ourselves members of our clients’ teams. We are partners, not vendors.