Brand Associate – Fashion Retail & Omnichannel Experience

Old Navy; Concord (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You will educate customers about products, use product knowledge to inspire wardrobe choices, and collaborate with leadership to deliver a best-in-class customer experience across channels.

You'll engage customers, build loyalty, and support store operations while maintaining a neat, welcoming environment. The role emphasizes flexibility to meet business needs including varying shifts.

Qualifications

• Candidate should be a good communicator with customers and team.
• Customer-focused service provider both on and off the sales floor.
• Must be passionate about retail and thrive in a fast-paced environment.
• Problem solver with focus on continuous improvement and feedback.
• Ability to work flexible schedule including holidays, evenings, weekends.
• Ability to move around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and potential issues, returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail experience

Flexibility

Retail technology

Physical stamina

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You will educate customers about products, use product knowledge to inspire wardrobe choices, and collaborate with leadership to deliver a best-in-class customer experience across channels.

You'll engage customers, build loyalty, and support store operations while maintaining a neat, welcoming environment. The role emphasizes flexibility to meet business needs including varying shifts.