Brand Associate: Fashion Retail & Customer Experience

Old Navy; Flagstaff (AZ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

50% discount across brands

Paid time off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical, dental, vision, life ins.

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life through outstanding customer service and product knowledge. You will educate customers, promote loyalty programs, and collaborate with leadership to deliver an exceptional omnichannel shopping experience.

Ideal candidates are strong communicators who thrive in a fast-paced retail environment, flexible with scheduling, and able to lift up to 30 lbs. Join a team focused on inclusivity and community in a dynamic store setting.

Qualifications

• Focused on delivering excellent customer service and creating a positive shopping experience.
• Able to educate customers about loyalty programs and promotions.
• Engage with customers to drive sales using suggestive selling.
• Comfortable using omni-channel tools to enhance the customer journey.

Responsibilities

• Treat customers and colleagues with respect in a fast-paced environment.
• Promote loyalty programs and educate customers about benefits.
• Engage customers to drive sales through suggestive selling.
• Leverage omnichannel tools to improve the shopping experience.
• Meet personal and store goals through teamwork and accountability.
• Support sales floor, fitting rooms, cash wrap, and back of house as needed.
• Keep work areas neat and organized.
• Handle customer inquiries and returns professionally.
• Execute store processes efficiently.

Skills

Customer service

Communication

Sales skills

Retail technology

Tools

POS system

Job description

Old Navy is seeking a Brand Associate to bring the brand to life through outstanding customer service and product knowledge. You will educate customers, promote loyalty programs, and collaborate with leadership to deliver an exceptional omnichannel shopping experience.

Ideal candidates are strong communicators who thrive in a fast-paced retail environment, flexible with scheduling, and able to lift up to 30 lbs. Join a team focused on inclusivity and community in a dynamic store setting.