Brand Associate - Fashion & Customer Experience (FT)

Old Navy; Center Valley (Lehigh County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Stock purchase plan

Medical insurance

Job summary

Old Navy Center Valley is seeking a Full‑Time Brand Associate to bring our brand to life for customers. You will educate customers, assist with wardrobe selections, and deliver a best‑in‑class in‑store experience using omnichannel tools.

You’ll collaborate with leadership to meet store goals and foster brand loyalty. The role requires strong communication, customer service passion, and willingness to work a flexible schedule including holidays and weekends.

Qualifications

• Excellent customer service and communication skills.
• Ability to engage with customers and guide product selection.
• Comfort with using retail technology and POS systems.
• Willingness to work flexible schedules including weekends and evenings.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Drive sales with suggestive selling and knowledgeable product recommendations.
• Enhance customer experience through omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting rooms, cash wrap, and back of house as needed.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Sales

Retail knowledge

Job description

Old Navy Center Valley is seeking a Full‑Time Brand Associate to bring our brand to life for customers. You will educate customers, assist with wardrobe selections, and deliver a best‑in‑class in‑store experience using omnichannel tools.

You’ll collaborate with leadership to meet store goals and foster brand loyalty. The role requires strong communication, customer service passion, and willingness to work a flexible schedule including holidays and weekends.