Brand Ambassador & Sales Specialist

Macy's; Reno (NV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Job summary

Macy's is hiring an Ambassador at our Reno store to drive sales by connecting with customers, sharing product knowledge, and upselling merchandise. You will build a brand-specific clientele, collaborate with personal stylists and store leadership, and support vendor events to meet sales goals.

This full-time role requires at least 1 year of retail experience, strong communication, and comfort with POS systems.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Excellent verbal and written communication skills.
• Ability to build relationships and convert customers into clients.
• Comfortable with computers, mobile devices, and RF equipment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Upselling

Vendor knowledge

Merchandising

Communication

Tools

POS systems

Job description

Macy's is hiring an Ambassador at our Reno store to drive sales by connecting with customers, sharing product knowledge, and upselling merchandise. You will build a brand-specific clientele, collaborate with personal stylists and store leadership, and support vendor events to meet sales goals.

This full-time role requires at least 1 year of retail experience, strong communication, and comfort with POS systems.