Brand Ambassador & Sales Specialist

Macy's; Pleasanton (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Pleasanton, CA is seeking an Ambassador who connects with customers, shares product knowledge, and drives sales through upselling and building a loyal clientele. You will collaborate with stylists and leadership, and contribute to merchandising initiatives and vendor brand events.

You will engage customers, uphold store standards, and help create a welcoming shopping experience while supporting team goals and growth opportunities.

Qualifications

• Minimum 1 year of selling or retail experience.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor sponsored events with vendor partnerships.

Skills

Customer service

Upselling

Relationship building

Communication

Tools

POS systems

Job description

Macy's in Pleasanton, CA is seeking an Ambassador who connects with customers, shares product knowledge, and drives sales through upselling and building a loyal clientele. You will collaborate with stylists and leadership, and contribute to merchandising initiatives and vendor brand events.

You will engage customers, uphold store standards, and help create a welcoming shopping experience while supporting team goals and growth opportunities.