Brand Ambassador & Retail Sales Specialist

Macy's; Arcadia (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Career development

Job summary

Macy's is hosting an Ambassador role focused on connecting with customers and sharing vendor knowledge to upsell and build repeat clientele. You will work with personal stylists and leadership to execute vendor-based merchandising initiatives and deliver an exceptional shopping experience.

Full-time schedule with hours driven by business needs; comprehensive benefits, a 401(k) match, and opportunities for development are included.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Communication

Time management

Relationship building

Tools

Point of sale (POS) systems

Job description

Macy's is hosting an Ambassador role focused on connecting with customers and sharing vendor knowledge to upsell and build repeat clientele. You will work with personal stylists and leadership to execute vendor-based merchandising initiatives and deliver an exceptional shopping experience.

Full-time schedule with hours driven by business needs; comprehensive benefits, a 401(k) match, and opportunities for development are included.