Product Guide: Elevate Outdoor Gear & Guest Experience

ARC'TERYX; Central Valley (UT); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Growth & development

Paid time off & flexibility

Wellbeing programs

Health benefits

401(k) matching

Parental leave

Job summary

ARC’TERYX is seeking a Product Guide to deliver an exceptional guest experience on the retail floor, sharing technical product knowledge and solving problems with confidence. You’ll weave product details into conversations, champion the brand in-store and in the community, and grow your passions with team support.

The role emphasizes a strong service mindset, adaptability, and collaboration with store leadership to drive sales while delivering a memorable outdoor experience for guests across our

Qualifications

• Passionate about delivering exceptional customer service.
• Able to solve problems and adapt to changing store needs.
• Comfortable working in a fast-paced retail environment.
• Strong communication and rapport-building with guests.
• Enthusiastic about outdoor gear and Arc’teryx products.

Responsibilities

• Deliver best-in-class brand experience through product knowledge and guest support.
• Weave product information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Support store leadership on projects and brand initiatives to elevate guest experience.
• Process guest transactions accurately using the Point-of-Sale system.

Skills

Customer service

Problem solving

Flexibility

Autonomy

Team collaboration

Outdoor lifestyle

Job description

ARC’TERYX is seeking a Product Guide to deliver an exceptional guest experience on the retail floor, sharing technical product knowledge and solving problems with confidence. You’ll weave product details into conversations, champion the brand in-store and in the community, and grow your passions with team support.

The role emphasizes a strong service mindset, adaptability, and collaboration with store leadership to drive sales while delivering a memorable outdoor experience for guests across our