Brand Ambassador: Elevate Fashion & Customer Experience

Ralph Lauren Corporation; Eagan (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Ralph Lauren Corporation in Minnesota is seeking Brand Ambassadors to deliver a personalized shopping experience that places the customer first. You will be part of a team focused on fashion knowledge, styling, and creating a welcoming store environment.

The role supports sales goals, participates in store openings and closings, and helps with floor sets, replenishment, and loyalty programs like Polo Connect. You will receive ongoing training and work within Ralph Lauren’s standards and values.

Qualifications

• Previous retail or customer service experience preferred.
• Ability to meet sales goals and KPIs.
• Strong product knowledge and styling skills.
• Excellent communication and teamwork.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

KPI tracking

Teamwork

Fashion knowledge

Communication

Brand standards

Polo Connect

Job description

Ralph Lauren Corporation in Minnesota is seeking Brand Ambassadors to deliver a personalized shopping experience that places the customer first. You will be part of a team focused on fashion knowledge, styling, and creating a welcoming store environment.

The role supports sales goals, participates in store openings and closings, and helps with floor sets, replenishment, and loyalty programs like Polo Connect. You will receive ongoing training and work within Ralph Lauren’s standards and values.