Brand Ambassador: Elevate Customer Experience & Style

Ralph Lauren; Central Valley (NY); On-site; USD 21,000 - 27,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized shopping experience with a customer-first mindset. You will meet sales objectives, engage customers through the Polo Connect program, and share fashion knowledge to drive brand value in a high-volume setting.

This entry-point role emphasizes training across compliance, product, and talent development, with opportunities for growth into leadership tracks as you contribute to store standards and the RL experience.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Job description

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized shopping experience with a customer-first mindset. You will meet sales objectives, engage customers through the Polo Connect program, and share fashion knowledge to drive brand value in a high-volume setting.

This entry-point role emphasizes training across compliance, product, and talent development, with opportunities for growth into leadership tracks as you contribute to store standards and the RL experience.