Brand Ambassador

Brobston Group; Michigan City (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

Brobston Group is seeking a Brand Ambassador in Michigan City, IN, to deliver a personalized shopping experience while helping achieve store sales goals. You will collaborate with the team to uphold Ralph Lauren brand standards and provide excellent service to every customer.

The role emphasizes strong communication, relationship-building, and flexible availability, including days, evenings, weekends, and occasional travel as required.

Qualifications

• Retail experience in a high-volume or high-profile environment preferred.
• Strong communication and relationship-building skills.
• Ability to operate a register.
• Flexible availability including weekends and travel as needed.

Responsibilities

• Provide excellent customer service and assist customers with product selection, styling, sizing, and fitting room needs.
• Meet or exceed individual sales objectives and KPIs while contributing to store sales plans.
• Maintain sales floor, fitting room, and back-of-house standards, including visual presentation, replenishment, and opening or closing tasks.
• Support store operations, participate in training, and share product feedback and category opportunities with management.
• Build positive customer and team relationships and contribute to an inclusive, professional work environment.

Skills

Customer service

Communication skills

Relationship building

Register operation

Mobility/standing

Job description

Summary

The Brand Ambassador provides a personalized, inspiring shopping experience while contributing to store sales goals. This customer-focused role supports sales floor and operational standards and collaborates with the team to deliver the Ralph Lauren brand experience.

Responsibilities

• Provide excellent customer service and assist customers with product selection, styling, sizing, and fitting room needs.
• Meet or exceed individual sales objectives and key performance indicators while contributing to store sales plans.
• Maintain sales floor, fitting room, and back-of-house standards, including visual presentation, replenishment, and opening or closing tasks.
• Support store operations, participate in training, and share product feedback and category opportunities with management.
• Build positive customer and team relationships and contribute to an inclusive, professional work environment.

Requirements

• Retail or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Strong communication skills and the ability to build positive relationships with customers, managers, and colleagues.
• Ability to operate a register, stand and walk for multiple hours, and lift or climb as needed.
• Flexible availability for days, evenings, weekends, and occasional overnight shifts or travel as required.