Brand Ambassador

Brobston Group; Manchester (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

Brobston Group in the United States (Manchester area) seeks a Brand Ambassador to deliver a personalized shopping experience and help achieve store sales goals. You will uphold Ralph Lauren brand standards and collaborate with a supportive store team.

This role emphasizes customer-first service and guiding customers through digital catalogs, virtual stores, QR codes, and alternative purchasing options while supporting store initiatives.

Qualifications

• Retail experience in a high-volume or specialty environment.
• Strong communication and relationship-building with customers and team.
• Ability to operate a register and assist customers with digital tools.

Responsibilities

• Drive sales by understanding customer needs and building relationships.
• Support store initiatives, training, and new shopping technologies.
• Maintain store standards and provide feedback to management on customer needs.
• Assist customers with digital catalogs, virtual stores, QR codes, and alternative purchasing options.

Skills

Retail experience

Customer service

Communication

Flexibility

Job description

Summary

The Brand Ambassador delivers a personalized and inspiring shopping experience while helping achieve store sales goals. This customer-first role supports Ralph Lauren brand standards, company initiatives, and a collaborative store environment.

Responsibilities

• Drive sales by focusing on customer needs and building client relationships.
• Support company initiatives, team training, and new shopping technologies.
• Maintain sales floor and store standards, and provide feedback to management on customer needs and business opportunities.
• Help customers discover and purchase products through digital catalogs, virtual stores, QR codes, and alternative purchasing options.

Requirements

• Retail or similar experience in a complex, high-volume, or high-profile specialty environment is preferred.
• Communicate effectively and build positive working relationships with customers, management, and coworkers.
• Be able to operate a register, stand and walk for extended periods, and lift or climb as required.
• Work a flexible schedule that may include days, evenings, weekends, or overnight shifts.