Branch Teller Lead & Member Experience Champion

FourLeaf Career; United States; Presencial; USD 36.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive 401(k)

Tuition and fitness reimbursement

Flexible work options

Volunteer opportunities

Executive “Water Cooler Chats”

Clubs, sports, and social events

Food truck days

Descripción de la vacante

FourLeaf Federal Credit Union is seeking a Head Teller to lead the teller unit, guide team performance, and ensure accurate handling of deposits, withdrawals, and other transactions. The role emphasizes member experience, compliance, and daily branch operations.

The Head Teller will mentor tellers, collaborate with the supervisory team to achieve branch goals, and support onboarding and training to maintain service excellence.

Formación

• College degree preferred; some college or related work experience required.
• 1+ years of financial or equivalent sales and service experience.
• 1+ years of supervisory experience preferred.
• Medallion Signature Guarantor within 3 months; FourLeaf Lending Product Certification within 6 to 12 months.
• National Mortgage Licensing System within 3 months; NYS Notary License within 6 months.

Responsabilidades

• Lead teller unit operations and cash management in line with policies and procedures.
• Coach and develop tellers; onboard new employees and drive positive employee experiences.
• Provide exceptional member experiences by identifying needs and offering product recommendations.
• Ensure compliance with banking regulations and branch controls; manage risk and daily reporting.

Conocimientos

Leadership

Operations management

Employee development

Member experience

Compliance knowledge

Educación

College Degree preferred

Descripción del empleo

FourLeaf Federal Credit Union is seeking a Head Teller to lead the teller unit, guide team performance, and ensure accurate handling of deposits, withdrawals, and other transactions. The role emphasizes member experience, compliance, and daily branch operations.

The Head Teller will mentor tellers, collaborate with the supervisory team to achieve branch goals, and support onboarding and training to maintain service excellence.