Teller Supervisor

TENCU; Nashville (TN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Employer-Paid Medical, Dental, and Vis

401(k) Defined Contribution Plan with

Eleven (11) Paid Holidays

Paid Time Off

Professional Development Support

Competitive Compensation

Job summary

TENCU is seeking a Teller Supervisor to lead our Main Branch teller operations onsite. You will coach and mentor staff, deliver exceptional member experiences, and drive operational excellence in a fast-paced environment.

This on-site leadership role rewards initiative, collaboration, and community engagement. You’ll monitor performance, ensure compliance with policies, and partner with risk and audit teams to maintain integrity while supporting growth and service.

Qualifications

• One year of management or supervisory experience and some college coursework.
• Three years of financial institution experience, including at least two years of management experience.
• Associate degree or coursework in Business Administration preferred.

Responsibilities

• Lead and oversee daily teller operations
• Coach, mentor, and develop branch staff
• Ensure exceptional service standards and member satisfaction
• Monitor operational performance and branch efficiencies
• Maintain compliance with credit union policies, procedures, and regulations
• Conduct employee evaluations and provide ongoing performance coaching
• Review transactions, balancing activities, corrections, and audit readiness
• Partner with Risk Management and Internal Audit to maintain operational integrity
• Communicate organizational goals, initiatives, and expectations
• Support business development and community engagement efforts
• Identify opportunities to improve workflows and operational processes
• Help maintain a professional, organized, and member-focused branch environment

Skills

Leadership

Team development

Communication

Interpersonal skills

Regulatory knowledge

Microsoft Office

Outlook

Typing 40 WPM

Organization

Multitasking

Travel readiness

Education

High School Diploma or equivalent

Associate degree in Business Administration

Some college coursework

Tools

Microsoft Office

Outlook

Job description

Lead with Purpose. Inspire a Team. Make a Difference.

Location: Main Branch

Position: Full-Time, On-Site Pay Range: $24.00 - $27.00 per hour (Based on Experience)

Schedule

• Monday - Thursday: 8:15 AM - 5:15 PM
• Friday: 8:15 AM - 6:15 PM

Ready to Take the Next Step in Your Leadership Career?

TENCU is looking for an energetic, service-focused Teller Supervisor to lead our teller operations at the Main Branch.

This role is ideal for a motivated leader who thrives on developing employees, delivering exceptional member experiences, and driving operational excellence. You'll have the opportunity to coach and mentor staff, strengthen member relationships, and help shape the success of both your team and branch.

If you're passionate about people, leadership, and community impact, we want to hear from you.

Why TENCU?

At TENCU, we believe our greatest strength is our people.

Guided by our core values of Member-Centricity, Integrity, and Innovation, we foster a culture where employees are empowered to grow, collaborate, and make a meaningful difference every day.

Here, you'll find:

• A supportive and team-focused environment
• Opportunities for professional growth and advancement
• Meaningful work that impacts members and our communities
• Leadership that values creativity, accountability, and collaboration
• A workplace where success is celebrated and people come first

What You'll Do

As a Teller Supervisor, you will:

• Lead and oversee daily teller operations
• Coach, mentor, and develop branch staff
• Ensure exceptional service standards and member satisfaction
• Monitor operational performance and branch efficiencies
• Maintain compliance with credit union policies, procedures, and regulations
• Conduct employee evaluations and provide ongoing performance coaching
• Review transactions, balancing activities, corrections, and audit readiness
• Partner with Risk Management and Internal Audit to maintain operational integrity
• Communicate organizational goals, initiatives, and expectations
• Support business development and community engagement efforts
• Identify opportunities to improve workflows and operational processes
• Help maintain a professional, organized, and member-focused branch environment

Occasional overtime may be required based on business needs.

What You Bring

Required Qualifications

• High School Diploma or equivalent
• One year of management or supervisory experience and some college coursework

OR

• Three years of financial institution experience, including at least two years of management experience

Preferred Qualifications

• Associate degree or coursework in Business Administration or a related field

Skills & Expertise

• Strong leadership and team development abilities
• Excellent communication and interpersonal skills
• Knowledge of financial institution operations and regulatory requirements
• Proficiency with Microsoft Office Suite and Outlook
• Typing speed of 40 WPM with at least 95% accuracy
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel to TENCU's Main Branch and other locations as needed

Exceptional Benefits

We are proud to offer a competitive and comprehensive benefits package, including:

• Employer-Paid Medical, Dental, and Vision Insurance
• 401(k) Defined Contribution Plan with a Generous 7% Employer Match
• Eleven (11) Paid Holidays
• Paid Time Off
• Professional Development Support
• Competitive Compensation

Physical Requirements

• Ability to sit, stand, and move throughout the branch for extended periods
• Ability to lift and carry up to 50 pounds
• Ability to use a computer and office equipment for prolonged periods
• Ability to operate a credit union vehicle when necessary

Join the TENCU Team

This is more than a supervisory role. It's an opportunity to lead a team, strengthen member relationships, and make a lasting impact within a growing organization committed to serving its communities.

If you're ready to lead with confidence, inspire others, and build a rewarding career with TENCU.

TENCU is an Equal Opportunity Employer.

This opportunity is open to local candidates residing in Tennessee.