Operations Supervisor- Co-op City

Apple Bank; New York (NY); On-site; USD 39,000 - 53,000; Full time

Job summary

Apple Bank in Bronx, NY seeks an Operations Supervisor to lead Teller-Unit activities, motivate staff, and ensure accurate, courteous customer service while processing transactions.

You will schedule work, train Tellers, monitor cash handling, and ensure compliance with AML/BSA/OFAC; the role requires 4+ years in customer service or bank ops and prior supervisory experience; weekend/extended hours may be needed.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 4+ years of experience in customer service or bank operations.
• Prior bank supervisory experience required.
• Ability to motivate, train, develop, and evaluate staff.
• Weekend work and extended hours or substitution at nearby branches.
• Visa sponsorship not available.

Responsibilities

• Lead Teller-Unit activities by motivating staff to provide superior customer service and performing routine banking duties.
• Oversee Teller sales and service goals while balancing operational tasks for accuracy and efficiency.
• Manage work schedules and assign tasks throughout the workday.
• Train new Tellers to ensure procedures are understood and followed.
• Oversee daily operations and assist with complex customer issues and cash management.
• Distribute and collect cash, conduct monthly cash audits, and resolve variances.
• Support branch management with performance reviews and staff development.
• Ensure compliance with AML, BSA and OFAC requirements and internal policies.

Skills

Customer service

Bank operations

Staff training

Supervisory experience

Communication skills

Computer skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Bronx, NY (Co-op City) Salary Range: $28.50/hr- $38.47/hr The Operations Supervisor leads the day-to-day activities of the branch Teller-Unit, modeling the highest level of customer service, while processing transactions and resolving potential client issues. The incumbent delegates work assignments and provides coaching and instruction to staff, ensuring the timely and efficient completion of all client transactions in accordance with Apple Bank's policies and procedures. The Operations Supervisor leads the Teller staff by assisting the Branch Manager in conducting performance appraisals, coaching/mentoring employees, and training new Teller hires. The Supervisor is also responsible for motivating Tellers to reach and exceed their individual and team goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead Teller-Unit activities by motivating staff to provide superior customer service, while performing routine banking and client service duties.
• Oversee Teller sales and service goals while balancing operational duties to ensure transactions are being handled accurately and efficiently.
• Manage work schedules and assign tasks as needed throughout the workday.
• Train new Tellers to ensure procedures are understood and executed properly.
• Oversee daily operations by processing routine banking transactions and helping Tellers resolve complex customer issues and complaints; provides prompt, courteous, and efficient service to clients at all times.
• Perform cash management duties including the monitoring of the branch’s reserve cash; distribute, and collect cash from Tellers, handling all daily settlements; conduct monthly Teller cash audits, maintain records of all differences, and assist with the location/resolution of errors.
• Respond to immediate sales and service needs of the branch to reduce customer waiting time.
• Offer additional bank products and services by determining customer needs and informing them of new products/services or direct them to the appropriate personnel within the branch.
• Ensure Teller-Unit staff actively participates in the referral of suitable bank products/services.
• Conduct performance reviews utilizing objective, behavioral descriptions and outlines clear standards, goals, and responsibilities.
• Interview potential new hires and assist Branch Management with the selection of Teller staff.
• Ensure employees are in compliance with Federal regulations and procedures, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
• Ensure the development of branch personnel through cross training on Teller duties and responsibilities.
• Assist in the opening and closing of cash vault.
• Conduct the proving of ATMs.
• Provides Tellers with transaction approvals when necessary.
• Performs Teller duties when necessary.
• Adhere to Apple Bank's Code of Conduct.
• Perform additional duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

• High school diploma or GED required; Bachelor's degree preferred.
• 4+ years of experience in customer service or bank operations.
• Prior bank supervisory experience required.
• Must have ability to motivate, train, develop, and evaluate staff.
• Demonstrates analytical, organizational and accuracy skills.
• Excellent communication (verbal + written) and interpersonal skills.
• Possesses strong computer skills.
• Maintain detailed knowledge of internal policies and procedures.
• Exhibit courteous and friendly behavior.
• Deep understanding of banking floor operations, policies, and procedures and possesses a thorough knowledge of various Bank products and services.
• Ability to compute basic to moderately complex mathematical calculations.
• Weekend work and extended hours or substituting at neighboring branch locations is required.
• Must be a team player.
• Mandatory training may require occasional travel.
• Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities.

We seek to put the best interests of our customers first and to manage our company prudently and responsibly.

When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience.

For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first.

Along the way, our employees have been the key to our success.

Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities.

We’ll support you in developing your potential to the fullest, while you contribute to our growth and success.

Apple Bank's employment policy is to provide equal opportunity to all persons.

The Bank pride itself in having a diverse and inclusive workforce.

No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes.

Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at [e-mail].

Know Your Rights: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

The Pay Transparency Notice: https://dol.ny.gov/system/files/documents/2024/04/p688-pay-transparency-law-for-employee.pdf