Lead Teller & Customer Experience Leader

Trustco Bank; Town of Catskill (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401(k) Match

Paid Time Off (PTO)

Training & Development

Tuition Reimbursement

Loan product discounts

Job summary

Trustco Bank is seeking a Head Teller to lead branch teller operations, supervise staff, and ensure accurate cash handling and top-tier customer service.

The role requires strong supervisory skills, excellent communication, and a focus on compliance with bank policies and privacy standards. The Head Teller will coordinate daily cash balancing, report activities, and support branch leadership in delivering community-focused service.

Qualifications

• Demonstrated customer service excellence and cash-handling accuracy.
• Supervisory experience with coaching and performance feedback.
• Strong written and verbal communication skills in a banking environment.
• Ability to work in a collaborative team and stay organized.

Responsibilities

• Lead daily teller operations and supervise teller staff.
• Ensure adherence to bank policies, security, and privacy.
• Handle customer transactions and complex operations with accuracy.
• Prepare reports and maintain audit-ready records.

Skills

Customer service

Cash handling

Supervisory experience

Verbal communication

Team leadership

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Trustco Bank is seeking a Head Teller to lead branch teller operations, supervise staff, and ensure accurate cash handling and top-tier customer service.

The role requires strong supervisory skills, excellent communication, and a focus on compliance with bank policies and privacy standards. The Head Teller will coordinate daily cash balancing, report activities, and support branch leadership in delivering community-focused service.