Branch Teller & Digital Banking Concierge

M&T Bank Corporation; Belmont (MA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation in Belmont, MA is seeking a Teller to deliver friendly, efficient service at the Trapelo Rd branch. You will handle accurate cash handling, balance transactions, and support digital engagement with customers.

The role emphasizes greeting customers, promoting self-service options, addressing routine account needs, and following Bank policies to ensure risk controls. A high school diploma or GED and at least 6 months of customer service experience are required; bilingual

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Strong verbal communication and interpersonal skills.
• Able to provide exceptional customer service and stay organized.
• Proficient with internet-based technology.

Responsibilities

• Greet customers, identify needs and provide solutions in moments that matter.
• Educate customers through digital demonstrations and promote self-service options.
• Balance and process transactions accurately following policy.
• Address escalated account issues to resolution and log complaints.
• Assist with branch operations like cash orders, vault, ATM and wire transfers.

Skills

Customer service

Verbal communication

Interpersonal skills

Organized

Time management

Bilingual (preferred)

Basic internet skills

Cash handling

Education

High School Diploma or GED

Job description

M&T Bank Corporation in Belmont, MA is seeking a Teller to deliver friendly, efficient service at the Trapelo Rd branch. You will handle accurate cash handling, balance transactions, and support digital engagement with customers.

The role emphasizes greeting customers, promoting self-service options, addressing routine account needs, and following Bank policies to ensure risk controls. A high school diploma or GED and at least 6 months of customer service experience are required; bilingual