Branch Teller & Customer Experience Specialist

M&T Bank Corporation; Mansfield (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation is seeking a Customer Service Associate for our Mansfield branch in Connecticut. The role focuses on delivering exceptional in-branch service, handling transactions accurately, and guiding customers through digital demonstrations.

You will balance cash, address routine inquiries, and support sales introductions to banking partners. The position emphasizes empathy, adaptability, and a customer-centric approach within a compliant environment.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations;
• identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&TBank brand.
• Maintain M&TBank internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation is seeking a Customer Service Associate for our Mansfield branch in Connecticut. The role focuses on delivering exceptional in-branch service, handling transactions accurately, and guiding customers through digital demonstrations.

You will balance cash, address routine inquiries, and support sales introductions to banking partners. The position emphasizes empathy, adaptability, and a customer-centric approach within a compliant environment.