Branch Banker & Digital Solutions Advisor

M&T Bank; South Windsor (CT); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in South Windsor, Connecticut seeks a Teller with a focus on customer experience, sales, and servicing Consumer and Business Banking needs. You will engage clients, promote digital tools, and follow bank processes to resolve issues and open or fund accounts.

The role emphasizes strong communication, time management, and the ability to handle diverse customer interactions in a branch setting.

Qualifications

• High school diploma or GED; 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to interact with a range of customers from consumer to small business.
• Capable of handling difficult customer conversations under time constraints.
• Proficiency with internet user-level technology; bilingual ability may be required.
• Uphold company policies for AML/BSA/KYC and fraud awareness.

Responsibilities

• Educate customers and explain Consumer and Business Banking features; recommend solutions.
• Engage customers to promote digital capabilities and bank with us.
• Explain loan decision criteria and complete servicing tasks for customer relationships.
• Follow sales process with customer-focused advice; identify additional banking needs.
• Proactively reach out to retain and expand relationships; log interactions.
• Maintain branch operations, assist with transactions, and adhere to risk controls.

Skills

Verbal communication

Interpersonal skills

Ability to handle difficult customers

Time management

Customer service

Digital banking familiarity

Bilingual (branch needs)

Education

High school diploma or GED

Job description

M&T Bank in South Windsor, Connecticut seeks a Teller with a focus on customer experience, sales, and servicing Consumer and Business Banking needs. You will engage clients, promote digital tools, and follow bank processes to resolve issues and open or fund accounts.

The role emphasizes strong communication, time management, and the ability to handle diverse customer interactions in a branch setting.