Branch Experience & Transactions Specialist

M&T Bank; Riverside (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Riverside, CT is seeking a Branch Customer Service Associate to provide outstanding in-branch service, handle cash transactions, and maintain daily balances according to bank policy. You will engage customers, educate on digital tools, and connect them with appropriate banking partners for solutions.

Strong communication and organizational skills are essential. Role emphasizes empathy, risk awareness, and adherence to AML/KYC procedures while upholding the M&T brand in a dynamic

Qualifications

• High school diploma or GED and 6+ months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.

Responsibilities

• Adhere to established customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, meet and greet customers and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Resolve escalated account service issues; log customer complaints.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Riverside, CT is seeking a Branch Customer Service Associate to provide outstanding in-branch service, handle cash transactions, and maintain daily balances according to bank policy. You will engage customers, educate on digital tools, and connect them with appropriate banking partners for solutions.

Strong communication and organizational skills are essential. Role emphasizes empathy, risk awareness, and adherence to AML/KYC procedures while upholding the M&T brand in a dynamic