Branch Teller & Customer Experience Specialist

M&T Bank Corporation; Easton (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Branch Service Associate in Easton, MD to provide exceptional customer service and support across daily branch operations. You will engage customers, balance and process transactions, and promote digital and self-service options while maintaining accuracy and security.

The role requires strong communication, organization, and a customer-centric approach. Join a team focused on belonging, risk-aware operations, and community banking excellence.

Qualifications

• High school diploma or GED required; minimum 6 months of customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills and ability to deliver exceptional service.
• Must be well-organized with strong time management and ability to prioritize.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address customers' immediate needs.
• Balance and process customer transactions accurately and efficiently.
• Log all customer complaints and transition sales opportunities to banking partners.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Branch Service Associate in Easton, MD to provide exceptional customer service and support across daily branch operations. You will engage customers, balance and process transactions, and promote digital and self-service options while maintaining accuracy and security.

The role requires strong communication, organization, and a customer-centric approach. Join a team focused on belonging, risk-aware operations, and community banking excellence.