Bilingual Branch Teller & Digital Concierge

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Volunteer time off

Job summary

M&T Bank Corporation is seeking a branch associate in Buffalo, NY to deliver exceptional service to customers, assist with transactions, and promote digital self-service options. The role emphasizes accurate cash handling, compliance, and a friendly, engaging in-branch experience.

Responsibilities include lobby management, basic account maintenance, and collaboration with banking partners to address customer needs while following AML/KYC and policy guidelines.

Qualifications

• High school diploma or GED; at least 6 months of customer service experience.
• Ability to communicate effectively in English and a second language; assessment-based.
• Strong verbal and interpersonal skills; well-organized and time-management oriented.
• Proficient with internet-based technology.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following Bank Policy; log complaints.
• Take ownership of escalated account service issues until resolution.

Skills

Customer service

Cash handling

Data entry

Bilingual communication

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a branch associate in Buffalo, NY to deliver exceptional service to customers, assist with transactions, and promote digital self-service options. The role emphasizes accurate cash handling, compliance, and a friendly, engaging in-branch experience.

Responsibilities include lobby management, basic account maintenance, and collaboration with banking partners to address customer needs while following AML/KYC and policy guidelines.