Bilingual Branch Teller: Digital Engagement & Service

M&T Bank; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Buffalo, NY seeks a branch associate to deliver exceptional customer service and drive digital engagement. You will handle daily transactions, assist customers, and resolve issues while adhering to bank policies and risk controls.

The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced branch environment. Competitive hourly pay and equal opportunity employer status are highlighted.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.

Responsibilities

• Provide differentiated customer service and solutions to meet needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address immediate customer needs.
• Balance and process transactions accurately following Bank Policy.
• Log and resolve customer complaints in systems.
• Transition sales opportunities to banking partners.
• Perform branch operations such as cash handling, vault, ATM, and wire transfers.

Skills

Customer service

Cash handling

Data entry

Bilingual (English)

Education

High school diploma or GED

Job description

M&T Bank in Buffalo, NY seeks a branch associate to deliver exceptional customer service and drive digital engagement. You will handle daily transactions, assist customers, and resolve issues while adhering to bank policies and risk controls.

The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced branch environment. Competitive hourly pay and equal opportunity employer status are highlighted.