Branch Team Lead & Customer Experience Coach

Mercantil Commerce Bank; Oklahoma City (OK); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Job summary

Mercantil Commerce Bank in Oklahoma City, Oklahoma, is seeking an Assistant Branch Manager to support the Branch Manager, oversee daily branch operations, customer service, and staff development. The role focuses on delivering exceptional in-branch experiences and driving performance through coaching and leadership.

You will engage with customers to resolve inquiries, mentor personal bankers, meet sales goals, ensure compliance, and schedule staffing.

Qualifications

• High School diploma required; Associate Degree preferred.
• 1+ years leadership/supervisory experience required.
• 1+ year experience in financial services industry and working knowledge of retail products and bank operations required.

Responsibilities

• Support management of day-to-day branch activities including operations, administration and providing directions to branch staff.
• Model sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions.
• Proactively develop customer relationships by listening to and understanding the customer, providing solutions to needs.
• Lead, mentor and motivate team members to implement department strategy and manage workflow.
• Ensure adherence to policies, procedures, and security standards; support training and scheduling.

Skills

Leadership

Interpersonal skills

Retail banking knowledge

Problem solving

Education

High School diploma

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mercantil Commerce Bank in Oklahoma City, Oklahoma, is seeking an Assistant Branch Manager to support the Branch Manager, oversee daily branch operations, customer service, and staff development. The role focuses on delivering exceptional in-branch experiences and driving performance through coaching and leadership.

You will engage with customers to resolve inquiries, mentor personal bankers, meet sales goals, ensure compliance, and schedule staffing.