Branch Leader: Sales & Member Experience

Focus Federal Credit Union; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Focus Federal Credit Union is seeking a Branch Manager in Oklahoma City to lead a team of sales and service professionals and achieve branch sales goals while delivering outstanding member service.

You will greet members, direct them to the right areas, and foster cross-selling of products and services. This role emphasizes leadership, operational excellence, and staff development within a dynamic credit union environment.

Qualifications

• Two years to five years of similar or related experience.
• A high school education or GED. Must complete Employee Training Checklist: General Knowledge of all MSR and Loan Functions.
• Interpersonal skills include trust, diplomacy, and leadership to motivate and coordinate a team.

Responsibilities

• Lead and develop branch staff to meet sales and service targets.
• Oversee branch operations and ensure regulatory compliance and excellent member service.
• Process loan applications and coordinate with underwriting for decisions.
• Monitor branch performance, transactions, and customer service quality.
• Schedule staff coverage to ensure efficient branch operation.

Skills

Leadership

Sales

Coaching

Customer service

Education

High School diploma or GED

Job description

Focus Federal Credit Union is seeking a Branch Manager in Oklahoma City to lead a team of sales and service professionals and achieve branch sales goals while delivering outstanding member service.

You will greet members, direct them to the right areas, and foster cross-selling of products and services. This role emphasizes leadership, operational excellence, and staff development within a dynamic credit union environment.