Branch Lead - Customer Experience & Team Coach

Mercantil Commerce Bank; Wichita (KS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Education assistance

Career development

Job summary

Commerce Bank in Wichita seeks an Assistant Branch Manager to support the Branch Manager, oversee daily operations, and coach a team of personal bankers. You’ll engage customers directly, drive service excellence, and contribute to achieving branch goals while maintaining strong risk and policy controls.

The role emphasizes leadership, coaching, and a commitment to delivering an exceptional in-branch experience through effective team development and supervision.

Qualifications

• High School diploma required.
• Associate Degree preferred, or an equivalent combination of education and experience.
• 1+ years leadership/supervisory experience required.
• 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required.

Responsibilities

• Support management of day-to-day branch activities including operations, administration and providing directions to branch staff.
• Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions.
• Proactively develop customer relationships by listening to and understanding the customer, anticipating and providing solutions.
• Manage a team of personal bankers; coach through a structured process to improve customer experience.
• Meet individual sales goals and assigned business development responsibilities.
• Help monitor sales efforts, meet goals, and contribute to strategies that drive branch goals.
• Ensure adherence to policies, procedures, and security standards; support branch results.
• Support required training and scheduling; mentor new team members and engage in their learning journey.
• Lead, mentor and motivate team members to implement department strategy and manage workflow.

Skills

People leadership

Customer service

Coaching

Relationship building

Communication

Microsoft Office

Education

High School diploma

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Commerce Bank in Wichita seeks an Assistant Branch Manager to support the Branch Manager, oversee daily operations, and coach a team of personal bankers. You’ll engage customers directly, drive service excellence, and contribute to achieving branch goals while maintaining strong risk and policy controls.

The role emphasizes leadership, coaching, and a commitment to delivering an exceptional in-branch experience through effective team development and supervision.