Branch Leader - Customer Service & Digital Banking

Fidelity Bank, NA; Oklahoma City (OK); On-site; USD 50,000 - 75,000; Full time

Job summary

Oklahoma Fidelity Bank seeks an Assistant Branch Manager for the Broadway Extension Branch in Oklahoma City. You’ll be the face of the bank, delivering an exceptional customer experience across all touchpoints.

Lead a team to deliver superior service, deepen relationships through value-added recommendations, and drive adoption of digital banking. This role requires solid supervisory and banking experience, strong communication skills, and a commitment to regulatory compliance and community

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Strong sales and service skills.
• A minimum of two years of supervisory experience.
• A minimum of two years of banking or financial services experience.
• A minimum of one year sales experience.

Responsibilities

• Deliver superior customer service by branch staff.
• Lead team to deepen customer relationships through value-add recommendations.
• Drive adoption of digital banking services through education and customer interaction.
• Ensure operational and regulatory compliance of the branch.

Skills

Supervisory experience

Banking experience

Sales experience

Interpersonal skills

Written communication

Verbal communication

Job description

Oklahoma Fidelity Bank seeks an Assistant Branch Manager for the Broadway Extension Branch in Oklahoma City. You’ll be the face of the bank, delivering an exceptional customer experience across all touchpoints.

Lead a team to deliver superior service, deepen relationships through value-added recommendations, and drive adoption of digital banking. This role requires solid supervisory and banking experience, strong communication skills, and a commitment to regulatory compliance and community