Regional Manager

Bank of Bird-in-Hand; Bird in Hand (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Company Paid Life, STD, and LTD

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Bank of Bird-in-Hand is seeking a Regional Manager to oversee multiple brick-and-mortar and mobile branches. The role provides leadership to Branch and Mobile Unit Managers, driving customer service, growth initiatives, profitability, and brand awareness in the community.

The position requires travel up to 50% and supervision of retail banking operations, with a focus on maintaining high standards of service and staff development.

Qualifications

• Minimum of five years’ supervisory experience.
• Strong knowledge of operational policies, procedures, and applicable regulations.
• Strong interpersonal skills with the ability to work well with customers and employees.
• Demonstrated teamwork and leadership skills.
• Ability to solve problems.
• Willingness and ability to travel a minimum of 50% of the time.
• Valid driver’s license.
• Ability to represent the Bank professionally at functions.

Responsibilities

• Assist Director of Retail Banking in budgeting for related departments.
• Support Retail Operations and staff education.
• Research and recommend products to stay competitive (ATM/online/mobile banking).
• Develop staff through training and supervision.
• Manage and improve customer service across branches and mobile units.
• Travel to branches as needed and support growth targets for branches/mobile units.
• Collaborate with HR, Compliance, Marketing and Deposit Operations.

Skills

Leadership

Customer service

Teamwork

Problem solving

Travel ability

Education

Bachelor’s degree in Business or related field

Job description

We are seeking a Regional Manager to join our team! The Regional Manager oversees assigned brick and mortar and mobile branches. This position provides leadership and direction to Branch and Mobile Unit Managers. Responsible for quality customer service, lead growth initiatives, assist with operational integrity, build brand awareness in the community, manage profitability, expense, and loss control. Responsible for manager selection and manager development.This role will require the ability to travel a minimum of 50% of the time to support branches and teams.

• Assist Director of Retail Banking (DRB) in budgeting process for related departments.
• Responsible for supporting Retail Operations.
• Assist DRB in researching and recommending products to enhance the Bank’s product offerings to remain competitive, which includes understanding of electronic banking functionality, including ATM, online banking, bill payment, mobile banking, mobile bank unit, mobile deposit and other electronic applications.
• Ensure sufficient employee and customer education, training and support are provided.
• Responsible for manager development through various training mediums.
• Provide supervision of the Bank’s retail banking and customer service areas.
• Establish procedures to maintain high standard of customer service supported by training.
• Manage general operation functions of the retail banking and customer service environments.
• Support manager to identify, plan and implement procedural changes as required.
• Develop and maintain an in-depth knowledge of the bank’s products and services. Ensure that staff maintain a similar level of knowledge.
• Ensure branches remain compliant in hiring practices.
• Ensure that the physical environment of all branches is maintained according to Bank of Bird-in-Hand’s standards and the staff reflects the desired level of professionalism.
• Serve as a member on various committees as assigned.
• Travel to branches and bank facilities as necessary.
• Responsible for supporting yearly company growth targets of all Branch/Mobile units.
• Direct accountability for service and growth performance across assigned units.
• Build brand awareness by having a presence in the community.
• Maintain a strong workforce that supports company’s mission statement.
• Works closely with Deposit Operations, Human Resources, Compliance, and Marketing to perform assigned duties as needed.
• Conducts team meetings as needed to support employee development, team morale, and deliver expectations across all teams.
• Guides and assists direct reports with hiring, periodic reviews and disciplinary actions as well as conducting such activities on their own.
• Perform other duties as required.

Education and Experience:

• Minimum of five years’ supervisory experience.
• Through knowledge of operational policies, procedures, and applicable regulations.
• Strong interpersonal skills with the ability to work well with customers and employees.
• Demonstrated teamwork and leadership skills.
• Ability to solve problems.
• Willingness and ability to travel a minimum of 50% of the time.
• Use of own car for travel and appointments.
• Valid driver’s license
• Ability to represent the Bank in a professional capacity at professional and networking functions.

Preferred Qualifications:

• Bachelor’s degree; Business or related field
• Five years’ directly related experience in a Financial Institution in Teller Operations

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.