Remote Branch Support and Customer Care Specialist

Atlas Credit Company Inc; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlas Credit Company Inc. is seeking a customer service representative to support multiple branches remotely from our home office. The role focuses on delivering extraordinary service and putting customers first, with patience, empathy, and clear communication.

You’ll troubleshoot, log interactions, handle calls, and help customers resolve issues while maintaining records and following company procedures. Proficiency with CRM systems and the ability to multi-task are essential.

Qualifications

• Proven customer service or financial service experience.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skill.
• Ability to multi-task, prioritize, and manage time effectively.
• Effective reasoning skills.
• Willingness to learn new skills.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide accurate, valid, and complete information by using the right methods/tools.
• Provide exceptional service to all customers.
• Data entry of loan applications/documents.
• Minimize delinquency through appropriate collection activities.
• Make a large amount of outgoing calls.
• Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.

Skills

Proven customer service

Quota over-achievement

Phone handling & active listening

CRM familiarity

Customer orientation

Communication & presentation

Multi-tasking & time management

Reasoning skills

Willingness to learn

Tools

CRM systems

Job description

Atlas Credit Company Inc. is seeking a customer service representative to support multiple branches remotely from our home office. The role focuses on delivering extraordinary service and putting customers first, with patience, empathy, and clear communication.

You’ll troubleshoot, log interactions, handle calls, and help customers resolve issues while maintaining records and following company procedures. Proficiency with CRM systems and the ability to multi-task are essential.