Branch Admin & Customer Support Specialist

Crystal Clean LLC; Hoffman Estates (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as the main contact for customer inquiries via the company phone line.

The role emphasizes data entry accuracy, timely task completion, and professional phone support with an average of 40 calls per day. Strong numerical aptitude and Excel/Word/Outlook skills are important; the job is based in a primarily indoor office environment with benefits included.

Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic
• Ability to prioritise and meet deadlines
• Strong work ethic
• Reliable
• Good numerical aptitude
• Above-average computer skills, including Microsoft Excel, Word, and Outlook

Responsibilities

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.

Skills

Data entry

Customer service

Time management

Attention to detail

Strong work ethic

Numerical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Crystal Clean LLC is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as the main contact for customer inquiries via the company phone line.

The role emphasizes data entry accuracy, timely task completion, and professional phone support with an average of 40 calls per day. Strong numerical aptitude and Excel/Word/Outlook skills are important; the job is based in a primarily indoor office environment with benefits included.