Branch Supervisor: Lead Operations & Customer Experience

Adams Community Bank; Lenox (MA); On-site; USD 55,000 - 72,000; Full time

Job summary

Adams Community Bank in Lenox, MA is seeking a Branch Supervisor (Tier II) to lead frontline operations, oversee complex branch activities, and support customer relationship growth. The role combines hands-on leadership with coaching to ensure efficient service and adherence to bank policies.

You will manage teller line, assist with account openings, resolve customer issues, and train staff to deliver exceptional experiences while maintaining accuracy and risk controls.

Qualifications

• Must be fluent in reading, writing and speaking English.
• Excellent customer service skills for internal and external customers.
• Strong verbal and written communication abilities.
• General math skills including addition, subtraction, multiplication, and division.
• Ability to work a flexible schedule and travel to other locations as needed.
• Handle conflicts professionally and effectively.
• Work well under pressure in a fast-paced environment.
• Maintain confidentiality with professionalism and discretion.
• Process transactions accurately and handle cash with precision.
• Make on-the-spot decisions weighing customer satisfaction against risk.
• Supervise staff and provide day-to-day direction.
• Interact professionally with the public.
• Knowledge of bank deposit products and policies.
• Knowledge of bank loan products and investment services.
• Familiarity with applicable state and federal regulations.
• Proficient computer software and hardware skills.

Responsibilities

• Lead branch operations and ensure efficient service delivery.
• Support customer relationship growth and advanced servicing.
• Oversee teller line and account opening activities.
• Coach and develop branch staff to achieve goals.
• Ensure compliance with bank policies and procedures.

Skills

English fluency

Customer service

Verbal & written communication

Math skills

Cash handling

Conflict resolution

Decision making

Staff supervision

Public interaction

Bank products knowledge

Regulatory knowledge

Computer skills

Team leadership

Adaptability

Education

High school diploma or GED

Associate degree in business/finance or related area

Tools

Bank software

Job description

Adams Community Bank in Lenox, MA is seeking a Branch Supervisor (Tier II) to lead frontline operations, oversee complex branch activities, and support customer relationship growth. The role combines hands-on leadership with coaching to ensure efficient service and adherence to bank policies.

You will manage teller line, assist with account openings, resolve customer issues, and train staff to deliver exceptional experiences while maintaining accuracy and risk controls.