Branch Teller Supervisor: Lead, Coach & Grow Relationships

Beacon-Bank; Boston (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Beacon Bank in Boston, MA seeks a Teller Supervisor to lead teller line operations, drive branch growth, and develop team members to enhance customer experience. You will ensure compliance with bank policies and regulatory requirements while mentoring staff in performance, product knowledge, and service processes.

The role involves supervising daily operations, handling audits, and collaborating with branch management to achieve goals. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Proven results in a goal-oriented sales or customer service environment.
• Supervisory experience with ability to direct and support staff.
• Strong communication, interpersonal, and organizational skills.
• Basic computer skills; familiarity with Word, Excel, Outlook.
• Ability to analyze situations and prioritize workflow.
• Flexibility to work Saturdays and occasional travel.

Responsibilities

• Supervise teller line operations and daily branch procedures.
• Maintain cash drawer and vault balance; ensure timely delivery of work to departments.
• Oversee audits, compliance, and record-keeping for teller and ATM ops.
• Resolve complex transactions and client requests; support staff and customers.
• Participate in hiring and performance management with branch leadership.
• Provide outstanding customer experience and deepen relationships with customers.
• Advise on product options and financial needs; refer business partners where appropriate.
• Educate customers on digital banking services and convenient options.
• Ensure adherence to bank policies, security, and confidentiality.
• Support branch initiatives and community involvement.

Skills

Teller supervision

Customer service

Coaching/mentoring

Regulatory compliance

Cash handling

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Banking software

Job description

Beacon Bank in Boston, MA seeks a Teller Supervisor to lead teller line operations, drive branch growth, and develop team members to enhance customer experience. You will ensure compliance with bank policies and regulatory requirements while mentoring staff in performance, product knowledge, and service processes.

The role involves supervising daily operations, handling audits, and collaborating with branch management to achieve goals. Strong communication and organizational skills are essential.