Teller Supervisor – Lead Customer Service & Operations

bankESB; Holyoke (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

bankESB in Holyoke, MA seeks a Branch Supervisor to lead daily branch operations, coach tellers, and ensure compliance with banking laws and internal policies. The role supports branch leadership, drives customer service excellence, and oversees account maintenance and inquiries.

The ideal candidate has supervisory experience, cash handling skills, and strong communication. This position requires flexibility, travel, and the ability to stand for long periods and lift up to 50 lbs.

Qualifications

• High School Diploma or equivalent is required.
• Prior supervisory experience is required.
• Cash handling experience is required.
• 2+ years teller experience preferred.
• Strong customer service and communication skills expected.

Responsibilities

• Perform any necessary functions to provide high levels of customer service and responsiveness.
• Effectively manage office in absence of Branch Manager and Assistant Branch Manager.
• Monitor teller differences and assist in corrective actions.
• Supervise branch operations including cash handling, ATM balancing, supplies, logs and reports.
• Support Branch Manager’s efforts to achieve SRB goals.
• Coach teller staff on standards and referrals.
• Assist with annual performance evaluations.
• Maintain Bank mission and values within team.
• Support external Bank initiatives and growth.
• Open accounts and assist customers with relationships.
• Maintain relationships and respond to inquiries within 24 hours.

Skills

Customer service

Leadership

Communication

Team supervision

Cash handling

Staff training

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

bankESB in Holyoke, MA seeks a Branch Supervisor to lead daily branch operations, coach tellers, and ensure compliance with banking laws and internal policies. The role supports branch leadership, drives customer service excellence, and oversees account maintenance and inquiries.

The ideal candidate has supervisory experience, cash handling skills, and strong communication. This position requires flexibility, travel, and the ability to stand for long periods and lift up to 50 lbs.