Branch Supervisor

Adams Community Bank; Lenox (MA); On-site; USD 55,000 - 72,000; Full time

Job summary

Adams Community Bank in Lenox, MA is seeking a Branch Supervisor (Tier II) to lead frontline operations, oversee complex branch activities, and support customer relationship growth. The role combines hands-on leadership with coaching to ensure efficient service and adherence to bank policies.

You will manage teller line, assist with account openings, resolve customer issues, and train staff to deliver exceptional experiences while maintaining accuracy and risk controls.

Qualifications

• Must be fluent in reading, writing and speaking English.
• Excellent customer service skills for internal and external customers.
• Strong verbal and written communication abilities.
• General math skills including addition, subtraction, multiplication, and division.
• Ability to work a flexible schedule and travel to other locations as needed.
• Handle conflicts professionally and effectively.
• Work well under pressure in a fast-paced environment.
• Maintain confidentiality with professionalism and discretion.
• Process transactions accurately and handle cash with precision.
• Make on-the-spot decisions weighing customer satisfaction against risk.
• Supervise staff and provide day-to-day direction.
• Interact professionally with the public.
• Knowledge of bank deposit products and policies.
• Knowledge of bank loan products and investment services.
• Familiarity with applicable state and federal regulations.
• Proficient computer software and hardware skills.

Responsibilities

• Lead branch operations and ensure efficient service delivery.
• Support customer relationship growth and advanced servicing.
• Oversee teller line and account opening activities.
• Coach and develop branch staff to achieve goals.
• Ensure compliance with bank policies and procedures.

Skills

English fluency

Customer service

Verbal & written communication

Math skills

Cash handling

Conflict resolution

Decision making

Staff supervision

Public interaction

Bank products knowledge

Regulatory knowledge

Computer skills

Team leadership

Adaptability

Education

High school diploma or GED

Associate degree in business/finance or related area

Tools

Bank software

Job description

The full Branch Supervisor job description contains more information about this position. If you are a team player and looking for a stimulating new job that will challenge and fulfill you? Look no further, you found us! We are an employee and customer focused bank and are looking for a new energetic branch team member. We offer an environment of excellence where teamwork and accountability are a must! If you are a quick learner and have exceptional follow-through skills you will be happy here. If this description describes you, we know that you will be surrounded by people who are passionate about what they do, committed to excellence, and know how to have fun doing their work.

Job Summary

Actively participate in and foster the Bank's Culture of excellence while supporting the Bank's strategic initiatives. The Branch Supervisor (Tier II) serves as a highly operational branch leader responsible for driving frontline execution, overseeing complex branch operations, supporting customer relationship growth, and delivering advanced servicing and account opening support. This role combines strong operational leadership with relationship management responsibilities - balancing teller line oversight, account opening proficiency, customer problem resolution, and coaching support to ensure the branch operates efficiently while delivering exceptional customer experiences. Branch Supervisor (Tier II) team members are expected to lead with confidence, operational discipline, urgency, and customer-centered thinking while helping strengthen both branch performance and customer relationships. Consistently and effectively manage behavior within the Bank's established customer service standards and core values while adhering to all established Bank Policy and procedures.

Job Requirements: Must possess

• the ability to read, write and speak fluently in the English language
• strong customer service skills with both internal and external customers
• excellent verbal and written communication skills
• general math skills: adding, subtracting, multiplying and dividing
• ability to work a flexible schedule and travel to other locations as needed
• handle conflict resolutions in a professional manner
• ability to work in a fast-paced environment and work well under pressure
• ability to handle highly confidential information with professionalism and discretion
• ability to process transactions with a high degree of accuracy
• ability to handle large amounts of cash with accuracy
• ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank risk, exposure to loss, or fraud
• ability to supervise staff and provide day-to-day direction
• ability to interact professionally with the public
• in-depth knowledge of bank deposit products and policies
• basic knowledge of bank loan products and investment services
• knowledge of applicable state and federal regulations and related responsibilities
• computer software and hardware skills

Core Competencies

• Operational Discipline and Execution
• Customer Focus and Relationship Building
• Risk Awareness and Sound Judgment
• Coaching and Team Leadership
• Problem Solving and Decision Making
• Communication and Collaboration
• Adaptability and Accountability

Education and Experience

• High school diploma or GED equivalent required.
• Associate degree or higher in business, finance, or related area preferred.
• Sales and customer service