Lead Teller Supervisor: Drive Growth & Customer Experience

Berkshire Bank; Boston (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Berkshire Bank is seeking a Teller Supervisor in Boston, MA to lead teller operations, supervise staff, and drive sales and exceptional customer service at the branch. The role emphasizes compliance, coaching, and delivering tailored financial solutions to customers.

Responsibilities include managing cash, mentoring tellers, and promoting digital banking while ensuring adherence to banking regulations and internal policies.

Qualifications

• High school diploma or equivalent; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Proven results in a goal-oriented sales or customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Cash handling experience preferred.

Responsibilities

• Supervise teller line and manage cash handling, balancing drawers and vaults.
• Oversee audit, compliance, and record-keeping for teller and ATM operations.
• Hire and manage performance in collaboration with branch management.
• Provide outstanding customer experience and develop new relationships.
• Advise customers on deposits, lending and referrals; support digital banking.
• Ensure branch compliance with banking regulations including BSA/AML.

Skills

Customer service

Relationship building

Communication

Interpersonal skills

Coaching

Mentoring

Time management

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Banking courses preferred

Job description

Berkshire Bank is seeking a Teller Supervisor in Boston, MA to lead teller operations, supervise staff, and drive sales and exceptional customer service at the branch. The role emphasizes compliance, coaching, and delivering tailored financial solutions to customers.

Responsibilities include managing cash, mentoring tellers, and promoting digital banking while ensuring adherence to banking regulations and internal policies.