Branch Operations Lead - Teller & Customer Service

Banknewvalley; Springfield (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Banknewvalley in Springfield, MA is seeking a Branch Supervisor to lead the teller line and banking specialists, ensuring smooth daily operations and high-quality service at the branch.

You will supervise staff, assist in deposits, withdrawals, and account maintenance, and drive cross-sell of bank products while maintaining security and adherence to procedures. High school diploma required; 3-5 years retail banking plus supervisory experience preferred.

Qualifications

• 3-5 years of progressive retail banking knowledge and experience.
• Supervisory or team lead experience preferred.
• Cash handling and customer service experience in a financial institution
• Experience in establishing deposit and loan accounts preferred.
• Adaptability and Flexibility
• Customer focus
• Quality

Responsibilities

• Supervision of Banking Specialists I & II and the daily running of the teller line.
• Oversight of assigned branch operations in the absence of branch management.
• Assist in the daily operations of the assigned branch including deposits, withdrawals and other financial interactions.
• Assist staff members with complex transactions and the resolution of customer issues.
• Engage customers while establishing deposit accounts, and accurately processes teller transactions and ancillary services.
• Sell and cross sell bank products.
• Collaborate with Banking Specialists I and II to assist in daily branch office activities including balancing and the auditing responsibilities of vaults and ATMs; comply with bank operations and security procedures by participating in dual control functions.
• Oversee and assist in the training of new branch staff and development of current staff; cross train as needed.
• Assist in the growth and management of the branch portfolios
• Adhere to established New Valley Bank and Trust customer service standards.
• Collaborate with other departments to ensure quality and efficiency of service.
• Deliver a positive customer experience.
• Perform other related duties as assigned.

Skills

Retail banking knowledge

Supervisory experience

Customer service

Cash handling

Cross-selling

Education

High school diploma

Job description

Banknewvalley in Springfield, MA is seeking a Branch Supervisor to lead the teller line and banking specialists, ensuring smooth daily operations and high-quality service at the branch.

You will supervise staff, assist in deposits, withdrawals, and account maintenance, and drive cross-sell of bank products while maintaining security and adherence to procedures. High school diploma required; 3-5 years retail banking plus supervisory experience preferred.