Branch Supervisor & Banking Sales Lead

Socket.dev; Muscatine (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

Socket.dev is seeking an Assistant Branch Manager for the Kalona location to supervise tellers, schedule staff, and ensure efficient teller transactions for bank customers. You will promote products, identify cross-selling opportunities, and help drive service excellence at the Kalona branch.

The role includes coaching Retail staff, preparing performance reviews with the Branch Manager, and supporting loan processing and deposit operations while maintaining high customer satisfaction.

Qualifications

• Post high school education; banking or related field preferred.
• Experience in retail banking and teller operations is a plus.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Oversee teller scheduling and daily operations to ensure branch efficiency.
• Promote bank products and cross-sell services to customers.
• Supervise and coach Retail staff and participate in performance reviews.
• Process consumer loans from application to closing and manage deposits.
• Handle customer inquiries and resolve complaints with a customer-first approach.
• Assist Branch Manager in covering Kalona location in their absence.

Skills

Sales ability

Customer service

Staff supervision

Bank operations

Education

Post high school education or banking coursework

Job description

Socket.dev is seeking an Assistant Branch Manager for the Kalona location to supervise tellers, schedule staff, and ensure efficient teller transactions for bank customers. You will promote products, identify cross-selling opportunities, and help drive service excellence at the Kalona branch.

The role includes coaching Retail staff, preparing performance reviews with the Branch Manager, and supporting loan processing and deposit operations while maintaining high customer satisfaction.