Assistant Branch Manager

Socket.dev; Muscatine (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

Socket.dev is seeking an Assistant Branch Manager for the Kalona location to supervise tellers, schedule staff, and ensure efficient teller transactions for bank customers. You will promote products, identify cross-selling opportunities, and help drive service excellence at the Kalona branch.

The role includes coaching Retail staff, preparing performance reviews with the Branch Manager, and supporting loan processing and deposit operations while maintaining high customer satisfaction.

Qualifications

• Post high school education; banking or related field preferred.
• Experience in retail banking and teller operations is a plus.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Oversee teller scheduling and daily operations to ensure branch efficiency.
• Promote bank products and cross-sell services to customers.
• Supervise and coach Retail staff and participate in performance reviews.
• Process consumer loans from application to closing and manage deposits.
• Handle customer inquiries and resolve complaints with a customer-first approach.
• Assist Branch Manager in covering Kalona location in their absence.

Skills

Sales ability

Customer service

Staff supervision

Bank operations

Education

Post high school education or banking coursework

Job description

Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

• Can complete the HPG sales process
• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Kalona location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

Requirements

POSITION REQUIREMENTS:

• Must have the ability to work a flexible work schedule
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs