Assistant Branch Manager

CBI Bank & Trust; Kalona (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

CBI Bank & Trust in Kalona, IA seeks an Assistant Branch Manager to supervise tellers and schedule staff across locations, ensuring efficient teller operations and customer service excellence.

Responsibilities include promoting products, pursuing cross-selling, supervising Retail staff, and assisting the Branch Manager with performance reviews and daily operations, including deposit accounts, consumer loans, and branch audits.

Qualifications

• Post high school education or banking-related training preferred.
• Flexible work schedule required.

Responsibilities

• Promotes products and services; maintains knowledge of offerings.
• Identifies cross-selling opportunities and records sales.
• Supervises, coaches and schedules Retail staff for efficiency.
• Works with Branch Manager on performance reviews for Retail staff.
• Opens and closes deposit accounts; handles teller transactions accurately.
• Assists with Branch Manager duties in their absence at Kalona location.
• Performs safe deposit box duties and branch cash audits.

Skills

Customer service

Sales

Coaching

Scheduling

Education

Post high school education or banking-related training

Job description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

DESCRIPTION

GENERAL DESCRIPTION

The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES

• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Kalona location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

REQUIREMENTS

POSITION REQUIREMENTS

• Must have the ability to work a flexible work schedule
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs