Assistant Branch Manager

Central-Bancshares,-Inc.; Muscatine (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Central-Bancshares,-Inc. seeks an Assistant Branch Manager for Kalona to supervise tellers, schedule staff, and ensure efficient service at both Kalona and Muscatine locations.

The role includes processing teller transactions with courtesy, coaching staff, and assisting the Branch Manager with performance reviews and loan processing. The position emphasizes customer service, product cross-selling, and adherence to bank policies.

Qualifications

• Retail banking knowledge preferred.
• Strong customer service and cross-selling mindset.

Responsibilities

• Supervise and schedule tellers to ensure efficient service at both locations.
• Promote bank products and services and maintain knowledge of offerings.
• Identify and pursue sales opportunities with customers and record sales.
• Coach and supervise Retail staff and assist with performance reviews.
• Assist Branch Manager with consumer loans from application to closing.
• Open/close all deposit accounts and perform teller transactions promptly.
• Handle customer complaints and provide counsel on policies and procedures.
• Support Branch Manager in their absence and supervise safe deposit operations.

Job description

Description

GENERAL DESCRIPTION:

The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

KEY ACCOUNTABILITIES:

• Can complete the HPG sales process
• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Kalona location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

Requirements

POSITION REQUIREMENTS:

• Must have the ability to work a flexible work schedule
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs