Branch Specialist: Member Service & Solutions Advocate

PSECU Pennsylvania State Employees Credit Union; Linglestown (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Branch Specialist to serve as a central resource for employees and members across all transactional activities. You will foster a consultative service culture, identify member needs, and guide them toward the right products and solutions, while maintaining confidentiality and strong document control.

The role emphasizes educating members on using technology, ensuring high service standards, and contributing to the credit union's

Qualifications

• Associates degree or high school diploma required.
• 2-4 years experience in a similar role.
• NMLS/MLO PA Dept of State, Notary Public required.

Responsibilities

• Service and assist members with transactions and inquiries.
• Promote products and services based on member needs.
• Schedule appointments and guide digital self-service options.
• Balance and reconcile cash, operate teller equipment and cash recyclers.
• Maintain compliance with credit union policies and regulatory requirements.
• Participate in ongoing training and interdepartmental collaboration.

Skills

KeyStone

Image Center

Microsoft Office

Education

Associates, High School

Job description

PSECU Pennsylvania State Employees Credit Union is seeking a Branch Specialist to serve as a central resource for employees and members across all transactional activities. You will foster a consultative service culture, identify member needs, and guide them toward the right products and solutions, while maintaining confidentiality and strong document control.

The role emphasizes educating members on using technology, ensuring high service standards, and contributing to the credit union's