Member Experience Service Specialist

PSECU; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Job summary

PSECU is seeking a Service Advisor for the State College, PA area to deliver superior member service across phone, email, and written correspondence. You will handle inquiries, process transactions, and educate members on products and self-service options to drive profitability and loyalty.

The role emphasizes customer-focused problem solving, adherence to security protocols, and ongoing learning to support back-office functions and complex member needs.

Qualifications

• High School (Required)
• Any equivalent combination of experience and education.

Responsibilities

• Interact with members via phone, email, and written correspondence to resolve inquiries and issues.
• Perform advanced account servicing tasks beyond standard guidelines as needed.
• Communicate and escalate member concerns clearly and professionally to ensure timely resolution.

Skills

Customer service

Phone support

Problem solving

Education

High School Diploma

Job description

PSECU is seeking a Service Advisor for the State College, PA area to deliver superior member service across phone, email, and written correspondence. You will handle inquiries, process transactions, and educate members on products and self-service options to drive profitability and loyalty.

The role emphasizes customer-focused problem solving, adherence to security protocols, and ongoing learning to support back-office functions and complex member needs.