Branch Experience Specialist: Member & Tech Guidance

PSECU; Linglestown (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

PSECU in Linglestown, PA is seeking a Branch Specialist to deliver exceptional service across all member transactions in a full-time, onsite role. You will foster a consultative service culture, identify member needs, and guide them to products and solutions while upholding confidentiality and data security.

Ideal candidates have 2–4 years of related experience, an associates or high school diploma, and PA NMLS/MLO plus Notary Public credentials.

Qualifications

• Associates or high school diploma required.
• 2-4 years’ experience in a similar role.
• NMLS/MLO and Notary Public credentials (PA).

Responsibilities

• Deliver exceptional service across all member transactions.
• Promote and explain products and services to members.
• Assist members with scheduling, digital options, or specialist consultations.
• Complete end-of-day settlement and balance cash handling equipment.
• Maintain confidentiality and robust document control.

Skills

Customer service

Cash handling

Sales oriented

Attention to detail

Education

High School Diploma

Associate degree

Tools

KeyStone

Image Center

Microsoft Office

Job description

PSECU in Linglestown, PA is seeking a Branch Specialist to deliver exceptional service across all member transactions in a full-time, onsite role. You will foster a consultative service culture, identify member needs, and guide them to products and solutions while upholding confidentiality and data security.

Ideal candidates have 2–4 years of related experience, an associates or high school diploma, and PA NMLS/MLO plus Notary Public credentials.