Branch Specialist

PSECU Pennsylvania State Employees Credit Union; Linglestown (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Branch Specialist to serve as a central resource for employees and members across all transactional activities. You will foster a consultative service culture, identify member needs, and guide them toward the right products and solutions, while maintaining confidentiality and strong document control.

The role emphasizes educating members on using technology, ensuring high service standards, and contributing to the credit union's

Qualifications

• Associates degree or high school diploma required.
• 2-4 years experience in a similar role.
• NMLS/MLO PA Dept of State, Notary Public required.

Responsibilities

• Service and assist members with transactions and inquiries.
• Promote products and services based on member needs.
• Schedule appointments and guide digital self-service options.
• Balance and reconcile cash, operate teller equipment and cash recyclers.
• Maintain compliance with credit union policies and regulatory requirements.
• Participate in ongoing training and interdepartmental collaboration.

Skills

KeyStone

Image Center

Microsoft Office

Education

Associates, High School

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Branch Specialist serves as a central resource for delivering exceptional support to both employees and members across all transactional activities. The Specialist fosters a consultative service culture by actively identifying member needs and offering guidance on products and solutions. The ideal candidate works independently with precision and efficiency, interpreting Credit Union policies and procedures to address member inquiries effectively. Proficiency in KeyStone, Image Center and Microsoft Office is essential. The position assists in onboarding new products/services while maintaining strict confidentiality and robust document control to safeguard members and card data. In addition to these duties, the Branch Specialist is instrumental in promoting a culture that encourages the effective use of technology among members. This involves educating and guiding members on how to leverage technology for their benefit. Their role is integral to maintaining high service standards and ensuring member satisfaction. As such, they play a crucial part in the organization’s success and its commitment to providing exceptional service to members.

Schedule: Monday thru Friday, 7:50am to 4:30pm, with an onsite expectation of 100%.

In this position, you will

• Service Excellence: Contributes to organizational growth by providing top-tier and full service to members. Engages with members to understand their needs and expectations, ensuring a personalized and exceptional service experience. Build quality member relationships by delivering consistent, responsive, and member-centered service.
• Product & Service Optimization: Identifies member needs and promotes products and services to enhance overall member experience. Regularly engages with members to gather feedback and insights, driving continuous improvement in products and services to best meet member needs.
• Support: Assist members in scheduling appointments or accessing appropriate resources, including digital self‑service options or specialist consultations, to ensure timely resolution of needs.
• Teamwork & Interdepartmental Collaboration: Participate in ongoing training, work effectively across teams to ensure seamless member service. Fosters a culture of engagement and collaboration, encouraging open communication and mutual support among team members.
• Branch Operations: Completes end-of-day settlement, prepares and verifies cash shipment, reviews and generates operational reports for accuracy, ensures proper maintenance, balancing, functionality of Teller Cash Recyclers, Kiosks and Coin Machines to support secure and efficient branch operations.
• Compliance: Ensure adherence to all credit union policies, procedures, and regulatory requirements.
• Other duties as assigned.

Qualifications

• Associates, High School (Required) 2-4 years’ experience in a position requiring similar knowledge, skills, and abilities.
• Required Any equivalent combination of experience and education.
• Required NMLS/MLO - PA Dept of State, Notary Public - PA Dept of State

In 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.