Member Services Specialist — Banking & Customer Solutions

Service 1st Federal Credit Union; West Chillisquaque Township (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Service 1st Federal Credit Union in Pennsylvania seeks a Member Service Representative to help members achieve routine financial goals while delivering exceptional service. You will handle everyday transactions, assist with deposits, withdrawals, transfers, and loan payments, and respond to member questions.

The role emphasizes cross-selling of deposit, loan, and convenience services tailored to each member, problem-solving for account inquiries, and performing regular cash handling duties.

Qualifications

• One to three years of similar or related experience in customer service, cash handling, sales, banking, or financial services.
• Requires a high school education or GED.
• Requires well developed interpersonal skills for communicating with members and basic computer operations.

Responsibilities

• Receives and processes member’s financial transactions.
• Cross-sells various deposit, loan and convenience services appropriate to each individual member.
• Uses problem solving skills to research member account questions and concerns.
• Performs other daily, weekly and monthly routine tasks.
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Sales ability

Interpersonal skills

Basic math

Computer literacy

Education

High school diploma or GED

Job description

Service 1st Federal Credit Union in Pennsylvania seeks a Member Service Representative to help members achieve routine financial goals while delivering exceptional service. You will handle everyday transactions, assist with deposits, withdrawals, transfers, and loan payments, and respond to member questions.

The role emphasizes cross-selling of deposit, loan, and convenience services tailored to each member, problem-solving for account inquiries, and performing regular cash handling duties.