Branch Services & Sales Leader

The Village Bank; Waltham (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

The Village Bank is seeking an Assistant Branch Manager in the Greater Boston area. This role supports the branch manager to ensure service standards, drives sales and account openings, and oversees teller and branch activities in the manager's absence.

Ideal candidates have a Bachelor's degree and 2–3 years of related experience, strong customer service skills, and proficiency with core banking systems and Word. Travel may be required for branch coverage.

Qualifications

• Bachelor's degree and 2–3 years related experience or equivalent
• Proficiency with core banking applications and basic technology skills including Word

Responsibilities

• Assist branch manager in meeting service level standards and generate sales and account origination activities
• Respond to customer requests and resolve issues promptly
• Coach subordinates in branch operations and customer service

Skills

Interpersonal communication

Customer service

Education

Bachelor's degree

Tools

Microsoft Word

Bank proprietary systems

Job description

The Village Bank is seeking an Assistant Branch Manager in the Greater Boston area. This role supports the branch manager to ensure service standards, drives sales and account openings, and oversees teller and branch activities in the manager's absence.

Ideal candidates have a Bachelor's degree and 2–3 years of related experience, strong customer service skills, and proficiency with core banking systems and Word. Travel may be required for branch coverage.