Assistant Branch Manager

The Village Bank; Waltham (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

The Village Bank is seeking an Assistant Branch Manager in the Greater Boston area. This role supports the branch manager to ensure service standards, drives sales and account openings, and oversees teller and branch activities in the manager's absence.

Ideal candidates have a Bachelor's degree and 2–3 years of related experience, strong customer service skills, and proficiency with core banking systems and Word. Travel may be required for branch coverage.

Qualifications

• Bachelor's degree and 2–3 years related experience or equivalent
• Proficiency with core banking applications and basic technology skills including Word

Responsibilities

• Assist branch manager in meeting service level standards and generate sales and account origination activities
• Respond to customer requests and resolve issues promptly
• Coach subordinates in branch operations and customer service

Skills

Interpersonal communication

Customer service

Education

Bachelor's degree

Tools

Microsoft Word

Bank proprietary systems

Job description

Responsible for assisting the branch manager in ensuring that the branch is adhering to the Bank’s service level standards. Actively generates a variety of sales, account origination and processing activities for customers. Responds to customer requests and adhering to The Pledge, resolves situations within a timely manner. Observes and seeks opportunities to coach subordinates in all areas of branch operations and customer service. Oversees customer service, teller and branch activities in the absence of the Manager. All duties and responsibilities are performed in conformance with the Bank’s policies, procedures and all banking regulations.

Work Environment

Travel may be required to other locations and employees must be able to work flexible schedules to meet the needs of the Bank.

Responsibilities

As an ambassador of the Bank; stands, greets and by actively listening engages customers to promote and cross-sell the bank’s products and services.

Responds to customers to resolve account problems in a timely manner, as well as assist with general banking information both verbally and through written correspondence.

Actively participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank. Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.

Communicates effectively, professionally and displays a positive attitude and interpersonal skills with internal and external customers. Maintains contact with regular and premier customers and businesses, community, and civic organizations to promote goodwill and generate new business.

Maintains proficiency in the core banking applications and account opening procedures to ensure customer identification and other pertinent information is collected at time of account opening.

Maintains proficiency in product knowledge in order to assist customers with selecting the appropriate product type to meet the customer's needs including providing qualified referrals to product specialist (i.e. investment services, lending)

Observes and coaches subordinates on product knowledge, and recognizing opportunities to refer customers to platform in order to achieve goals.

Directs, coordinates, and monitors activities to implement the Bank’s policies, procedures, and practices concerning customer service, and account openings.

Compiles and reports financial data as required by the Bank and government regulations ensuring they are properly prepared and maintained.

Supervises the branch operations, ensuring adequate staffing levels, including performing Teller supervisor/ teller duties when the need arises.

Accepts responsibility for the daily settlement of the ATM, branch, and vault cash.

Assists in identifying and minimizing the bank’s exposure and losses due to fraudulent activities; Follows bank procedures for reporting suspicious activities to supervisor.

Delegates responsibilities to subordinates; responds to employee relations issues such as, performance evaluations, hiring / termination recommendations, discipline, and recognition.

Follows daily security procedures in opening and closing of the branch; responds to calls from ISG security during off hours.

Following prescribed underwriting and lending guidelines, authorizes and closes collateral loans.

Performs a variety of clerical tasks to support the branch operations.

Supervisory Responsibilities

Number of employees supervised: Number of employees may vary per branch location.

Title(s) of employees supervised: Branch Supervisor, Personal Bankers, and Tellers.

Starting annual salary for an Assistant Branch Manager is $58,000-$62,000 per year, aligned to relevant experience, skills, and internal equity. Final offers consider job-related experience, specialized skills, and internal equity and are not based on salary history.

Experience

Bachelor's degree (B. A.) from four-year college or university; with two to three years related experience and/or training; or equivalent combination of education and experience.

Specific Skills Required

Language Skills

Must have strong inter-personal communication skills.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

All employees are expected to possess basic technology skills including knowledge of basic PC's skills. Additional levels of technology skills may be required based on specific duties of the position. Must be proficient in the Bank’s proprietary systems, and the Microsoft application Word.

The Village Bank is an Equal Opportunity Employer

The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.