Assistant Branch Manager

Socket.dev; Salisbury (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Newburyport Bank is seeking an Assistant Branch Manager to oversee daily branch operations and coach staff to deliver exceptional customer service. You will model sales standards, support franchise growth, and ensure compliance with policies and regulations.

The role requires strong knowledge of branch operations, 3+ years in retail banking or customer service, and supervisory experience. Bilingual candidates are preferred, and flexibility to work at various branch locations is expected.

Qualifications

• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems; ability to work at any branch location as needed.
• Bilingual preferred.

Responsibilities

• Leads and coaches branch staff, conducts performance reviews and training.
• Oversees daily branch operations, including staffing, opening/closing, transactions, and audits.
• Partners with management to achieve branch sales goals and strengthen customer relationships.
• Represents the Bank at community events to support business development.
• Ensures compliance with bank policies, procedures, and regulatory requirements.

Skills

Retail banking experience

Customer service

Supervisory experience

Office software

Education

High school diploma

Associate’s degree

Tools

Basic office software

Job description

Description

Newburyport Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Pentucket Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities that will guide you along your professional journey, and allows you to make a meaningful impact in your local community, as you join a team that champions integrity, collaboration, and continuous progress. Journey Well!

Assistant Branch Manager oversees daily branch operations to ensure exceptional customer service and operational excellence. Develops and coaches staff, models sales and service standards, and performs complex duties with accuracy, integrity, professionalism, and sound judgment.

Essential Job Functions

• Leads, coaches, trains, and develops branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed. Ensures employees meet performance, service, sales, and training expectations.
• Oversees daily branch operations, including staffing and scheduling, opening and closing procedures, night deposits, transactions, account maintenance, cash and coin ordering, cash and ATM functions, weekly and monthly audits, required reports, timecards, policy exceptions and transaction overrides, and process improvements.
• Partners with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
• Represents the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintains current knowledge of Bank products, policies, procedures, and applicable regulations through required training and ensures compliance with Bank, federal, state, consumer regulatory, and BSA requirements.

Requirements

Qualifications, Education, and Experience

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.
• Bilingual preferred.