Branch Operations Leader - Service Delivery & Growth

Confidential; Seattle (WA); On-site; USD 110,000 - 150,000; Full time

Job summary

Confidential in Seattle seeks a Branch Manager to oversee all branch operations, personnel, customer relationships, financial performance, and service delivery. This leader ensures the branch meets goals, drives productivity, strengthens customer satisfaction, and maintains safety and compliance.

Responsibilities include leading technicians and support staff, scheduling, budgeting, billing accuracy, and continuous improvement.

Qualifications

• 5+ years in field service operations.
• 2+ years in leadership or supervision.
• Strong operational management and service workflow understanding.
• Financial acumen and budgeting capabilities.
• Excellent communication and problem solving skills.

Responsibilities

• Lead and develop a team of technicians, dispatchers, service writers, and administrative staff.
• Oversee daily service operations, scheduling, dispatching, and completion of work.
• Monitor technician productivity, job progress, and service quality.
• Manage branch budget, costs, revenue targets, and gross margin expectations.
• Ensure billing accuracy and coordination with accounts receivable.
• Promote adherence to safety standards and regulatory guidelines.

Skills

Leadership

Operations management

Customer relations

Financial acumen

Communication

Problem solving

Decision making

Budgeting

Driver's license

Tools

Field service software

Scheduling platforms

Reporting tools

Job description

Confidential in Seattle seeks a Branch Manager to oversee all branch operations, personnel, customer relationships, financial performance, and service delivery. This leader ensures the branch meets goals, drives productivity, strengthens customer satisfaction, and maintains safety and compliance.

Responsibilities include leading technicians and support staff, scheduling, budgeting, billing accuracy, and continuous improvement.