Branch Services Leader: Operations & Customer Experience

mechanicsbank; Santa Maria (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Mechanics Bank in Santa Maria, CA is seeking a Branch Services Manager to lead a Retail Branch on-site and drive exceptional customer experience. You will oversee daily operations, staff development, and risk controls to ensure top service, security, and regulatory adherence.

The role emphasizes strategic planning, performance coaching, and strong customer outcomes. The position focuses on managing the teller line, branch operations, and customer retention initiatives while maintaining branch

Qualifications

• Experience managing a Retail Branch and leading teams.
• Ability to hire, train, and coach staff.
• Knowledge of bank policies, regulatory requirements and risk management.

Responsibilities

• Lead daily operations of a Retail Branch and drive service quality.
• Oversee cash handling, security, and compliance controls.
• Develop branch strategic plans to meet goals.
• Manage staffing and budget to optimize performance.
• Resolve complex customer inquiries with diplomacy.

Skills

Branch management

Team leadership

Customer service

Cash handling supervision

Compliance & risk management

Staff development

Job description

Mechanics Bank in Santa Maria, CA is seeking a Branch Services Manager to lead a Retail Branch on-site and drive exceptional customer experience. You will oversee daily operations, staff development, and risk controls to ensure top service, security, and regulatory adherence.

The role emphasizes strategic planning, performance coaching, and strong customer outcomes. The position focuses on managing the teller line, branch operations, and customer retention initiatives while maintaining branch